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GDUC has collected some general information (tips and suggestions) on travelling by air with a guide dog. For information on guide dogs and the security checkpoint, please refer to the Canadian Air Transport Authority’s procedure for screening visually impaired passengers.

Questions or problems with a Canadian airline?

People who wish to make a complaint about an air carrier via the informal Air Travel Complaints Program may complete an on-line complaint form, or mail or fax their complaint to the Agency at:

 Canadian Transportation Agency  
 Air Travel Complaints Program  
 Ottawa, Ontario  K1A ON9  
 Fax: (819) 953-5686

For more information, you may call the Agency from Monday to Friday, from 8 am to 8 pm, Eastern Time, at:

Phone: 1-888-222-2592
TTY: 1-800-669-5575

Questions or problems travelling in the United States?

Air travelers who want information about the rights of persons with disabilities in air travel or who experience disability-related air travel service problems may call the Hotline to obtain assistance at: 1-800-778-4838 (voice) or 1-800-455-9880 (TTY).

Air travelers who want DOT to investigate a complaint about a disability-related issue still must submit their complaint in writing via e-mail at airconsumer@ost.dot.gov, or postal mail to:

 Aviation Consumer Protection Division  
 U.S. Department of Transportation  
 400 7th Street, S.W.  
 Washington, D.C.  20590

To request flyers promoting the Hotline to distribute to your membership, contact (202) 366-1617 (voice) or (202) 366-0511 (TTY).